Refund policy

1. 14-day refund

We want you to be happy with your template. If it isn't right for you, you can request a full refund within 14 days of your purchase date.

Because templates are digital products delivered instantly, refund requests made more than 14 days after purchase are not accepted, except where the law requires otherwise.

2. How to request a refund

Email hello@getshipkits.com from the address you used at checkout, with your Lemon Squeezy order number. Telling us why is optional, but it helps us improve.

We answer refund requests within two business days.

3. How refunds are paid

Payments are processed by Lemon Squeezy, our reseller and Merchant of Record, so refunds are issued through Lemon Squeezy to your original payment method. Depending on your bank, the money usually appears within 5 to 10 business days.

4. After a refund

When a refund is issued, your license is revoked. You must stop using the template and delete all copies, including any End Product built with it that hasn't been delivered to a client.

5. Repeat refunds

We may decline refund requests from buyers who have repeatedly purchased and refunded templates.

6. Your legal rights

This policy doesn't affect any rights you have under the consumer protection laws of your country.